KITCHEN CABINET POLICY 

WOOD & MATERIAL COMPOSITION

• Wood is a natural product and, by its nature, expands and contracts in response to temperature and humidity changes. This seasonal movement is normal and unavoidable. 
• As a result, small gaps (typically 1mm–3mm) may appear or close along joints, seams, or mitered corners of cabinet doors. These shifts are natural characteristics of wood and are not considered defects, nor are they covered under warranty. 
• Variations in wood color, grain, mineral streaks, and knots are also natural and do not qualify as defects. 
• Maple wood, specifically, has a subtle grain pattern with uniform appearance. Its color ranges from creamy white to pale red/brown and may include bird’s eye dots and mineral streaks. 
• Engineered materials (MDF, particle board, veneers, etc.) may behave differently than solid wood, but minor surface or finish variations may still occur and are likewise not considered defects.
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ORDER CHANGES & CANCELLATIONS

• All order changes or cancellations requested after processing are subject to a minimum 25% restocking fee. 
• Certain vendors prohibit changes or cancellations once an order is placed. In such cases, the order is final and non-cancellable. 

STORAGE POLICY & DISCONTINUED LINES

• com strives to deliver or schedule pick-up promptly after products arrive at our warehouse. If the customer delays delivery or pick-up for more than 21 calendar days, KitchenSearch.com reserves the right to: 
  1. Assess a storage fee of $25 per day, or 
  2. Treat the order as abandoned and resell or return the goods. In such case, the customer will be refunded the purchase price minus a 25% restocking fee and any applicable costs. 
• Custom orders may remain in storage for longer periods when additional work is required. In such cases, KitchenSearch.com will use reasonable efforts to coordinate with the customer but is not responsible for manufacturer discontinuation of styles, colors, or product lines during the storage period. 
• com is not liable if, at a later date, a manufacturer discontinues a product line and replacement parts or matching items are no longer available. Customers acknowledge that discontinued items cannot be guaranteed for future additions or replacements. 

DAMAGES, ERRORS & EXCHANGES

• All products must be inspected upon delivery. Any visible damage must be noted on the delivery receipt. Hidden damages discovered upon opening must be reported within five (5) business days of delivery. Claims received after this period will not be accepted. 
• Installed, altered, or modified products are deemed accepted and cannot be returned, refunded, or exchanged. 
• Damaged or missing components will be replaced within approximately six (6) weeks, subject to vendor lead times. 
• In the event of manufacturer error (e.g., wrong finish, wrong size, or missing pieces), KitchenSearch.com will assist in obtaining replacements as quickly as possible. However, KitchenSearch.com shall not be liable for project delays, contractor scheduling conflicts, labor costs, or other consequential or incidental damages arising from such errors. 

RETURNS

Most products sold by KitchenSearch.com are custom, assembled, or made-to-order, and are not returnable, including but not limited to:

• Assembled cabinets 
• Custom or semi-custom cabinetry 
• Countertops (all materials) 
• Closets and related components 
• Special-order or custom-color items 

Exceptions (returnable items):

• Stock fillers, panels, and moldings in standard finishes 
• Unassembled, stock-color cabinets (if unopened in original packaging) 

These items may be returned within 5 business days of delivery, subject to a 25% restocking fee. Returned items must be undamaged, in original packaging, with all accessories included.

• Shipping and labor fees are non-refundable. Customer is responsible for return shipping to KitchenSearch.com’s warehouse at 1296 Adams Rd, Unit B, Bensalem, PA 19020. 

INSTALLED PRODUCTS

• NOTE: Once cabinets, countertops, or other products are installed, they are deemed accepted. No claims will be accepted on installed products. 

PAYMENT TERMS

• com charges a $50 fee for returned checks. 
• Unpaid balances are subject to 5% monthly interest (18% annual) or the maximum allowed by law. 
• Customer shall be responsible for all reasonable attorney’s fees and collection costs incurred in recovering unpaid balances. 

WARRANTIES

• All warranties are provided solely by the manufacturer of the product(s) and are subject to the manufacturer’s terms. 
• com makes no independent warranties, express or implied, including warranties of merchantability or fitness for a particular purpose. 
• com’s liability is limited to the purchase price of the goods sold. KitchenSearch.com shall not be liable for any consequential, incidental, or special damages, including labor costs, contractor delays, lost profits, or project impacts. 

 

SERVICE VISITS & INSTALLER LIABILITY
 From time to time, KitchenSearch.com may provide service technicians to perform minor repairs, adjustments, or replacement of components, even where KitchenSearch.com is not the primary installer. These services are limited to the specific repair or adjustment performed.

Installation services are generally performed by independent subcontractors. Each subcontractor is required to maintain general liability insurance and provide proof of insurance upon request. KitchenSearch.com verifies proof of such insurance but is not responsible for subcontractor negligence beyond the extent of its own insurance coverage.

Customer acknowledges that KitchenSearch.com’s liability for any installation, service, or repair work is limited to the cost of the specific services rendered, and KitchenSearch.com shall not be liable for incidental or consequential damages, including labor, delays, or project impacts.

 

CUSTOMER ACKNOWLEDGEMENT

By signing this policy, the customer acknowledges they have read, understand, and agree to these terms.

 

 

 

CABINET INSTALLATION POLICY

WHAT’S INCLUDED

• Standard installation includes dry cabinet installation only. 
• Excluded services: appliance installation/connection, plumbing, and electrical. 
• Dry-fitting of appliances may be provided for an additional fee. 
• If walls are out of square, installer will scribe cabinets to the wall using scribe molding. 

INSURANCE & LIABILITY

• Cabinet installation is performed either by KitchenSearch.com service technicians or by independent subcontractors. 
• All subcontractors are required to maintain general liability insurance and provide proof of insurance upon request. KitchenSearch.com verifies proof of insurance but is not responsible for subcontractor negligence beyond the extent of its own coverage. 
• Customer acknowledges that KitchenSearch.com’s liability for any installation or service work is limited to the cost of the specific services rendered. KitchenSearch.com shall not be liable for incidental or consequential damages, including but not limited to project delays, labor costs, or impacts to contractor schedules. 

SITE READINESS & CONDITIONS

• Customer is responsible for ensuring that the jobsite is ready and accessible at the time of installation. This includes: 
  • Walls, ceilings, and floors must be level, square, and free of defects that would interfere with installation. 
  • Plumbing, electrical, HVAC, and other utilities must be properly prepared, relocated, or disconnected as required. 
  • Work areas must be clear of debris, obstructions, and other tradespeople that could delay or hinder cabinet installation. 
• com and its installers are not responsible for correcting pre-existing site conditions. Any delays, additional labor, or modifications required due to site conditions will result in additional charges and may require a signed change order. 

BASE CABINET INSTALLATION

• Base cabinets may be installed over permanent flooring (tile, hardwood, glue-down/nail-down engineered flooring, etc.). 
• Base cabinets cannot be installed directly over floating floors (LVP, laminate, floating engineered wood). 
  • In these cases, customer must either: 
    1. Raise base cabinets to the height of the floating floor, or 
    2. Install floating flooring after cabinetry is in place. 
  • com and its installers are not responsible for damage to floating floors, gaps, or movement caused by sequencing of flooring and cabinet installation. 
  • Floor scribe molding is not included if required after flooring installation. 
  • For islands or peninsulas longer than 96”, if a back panel seam is required, the installer will determine seam placement. Seams will be covered with scribe molding, and outside corners will receive trim to conceal rough edges. 

WALL CABINET INSTALLATION

• Wall cabinets will be installed approximately 54” above finished floor, allowing an 18” backsplash clearance. 
• Standard top-alignment from finished floor: 
  • 30” cabinets = ~84” 
  • 36” cabinets = ~90” 
  • 42” cabinets = ~96” 

CHANGE ORDERS

• Installation pricing is based on approved kitchen plans prepared by KitchenSearch.com. 
• Any modifications that increase cabinet counts, require additional labor, or alter scope of work will result in additional charges. 
• All change orders must be signed by the customer and paid in full before additional work is performed. 

DOOR & DRAWER ALIGNMENT

• All cabinet doors and drawers will be aligned at time of installation. 
• Customer acknowledges that natural wood expansion/contraction may require seasonal adjustments. Post-installation adjustments requested after 30 days may incur a service fee. 

CABINET HARDWARE INSTALLATION

• Installation of single-hole knobs is included. 
• Additional fees apply for handles, pulls, or hardware requiring multiple holes, templates, or varying sizes. 

PAYMENT TERMS

• The full balance for installation must be paid in advance, prior to work beginning. 
• Payments are non-refundable once materials are ordered and work has commenced. 
• If a project is canceled before work begins, deposits may be refunded minus actual costs incurred (materials, administrative, etc.). 
• If installation is performed without full payment due to paperwork delays or administrative error, unpaid balances will be subject to 5% monthly interest (18% annual) or the maximum permitted by law. Customer shall be liable for attorney’s fees and collection costs incurred in recovering unpaid balances. 

 

 

 

 

 

 

 

CLOSET INSTALLATION POLICY

INSTALLATION DATE

• com (“KS”) will contact you to schedule installation on a mutually convenient date (“Installation Date”). Every effort will be made to honor this date; however, it is subject to change due to circumstances beyond KS’s control (e.g., weather, delivery delays, subcontractor availability). In such cases, KS will reschedule at no additional charge. 
• If your premises has restrictions or unusual building logistics (e.g., elevator access, HOA requirements, security access, or permits), you must notify KS at the time of scheduling. 
• KS is registered with the Pennsylvania Office of Attorney General under the Home Improvement Consumer Protection Act (HICPA), Registration No. PA179016. 

INSURANCE & LIABILITY

• Closet installations may be performed by KS employees or independent subcontractors. 
• All subcontractors must maintain general liability insurance and provide proof of insurance upon request. KS verifies proof of insurance but is not responsible for subcontractor negligence beyond the extent of its own coverage. 
• KS’s liability for installation or service work is limited to the cost of the services rendered. KS shall not be liable for incidental or consequential damages, including but not limited to project delays, labor costs, loss of use, or impacts to contractor schedules. 

INSTALLATION PROCESS

• Customer must provide access to the premises at the scheduled Installation Date and time. 
• A suitable work space must be designated for cutting and assembly. Customer must remove fragile and valuable items and personal property from both the installation and work space areas. KS is not responsible for damage to property not removed prior to installation. 
• Upon completion, customer must inspect the project and report any defects, issues, or concerns within five (5) business days of installation. Claims made after this period will not be accepted, and the work will be deemed accepted. 
• Children must remain clear of the installation area at all times. Pets must be leashed or contained. 
• Installers will use reasonable efforts to clean up after installation; however, sawdust and minor debris are normal byproducts of the process. 

RESCHEDULING

• Installation may be rescheduled at no charge with at least 7 business days’ notice. 
• Rescheduling with fewer than 7 business days’ notice will result in a non-refundable fee equal to 10% of the total project price. 

EXTENDED INSTALLATION

• Some installations may require more than one day depending on conditions or project complexity. KS will coordinate with the customer to complete extended work at no additional labor charge. 

SITE READINESS & CONDITIONS

• Customer is responsible for ensuring that the jobsite is ready upon arrival. This includes: 
  • Walls, ceilings, and floors must be level, plumb, and structurally sound. 
  • Existing shelving, fixtures, or items on the walls must be removed in advance. 
  • Electrical, plumbing, or HVAC work must be completed prior to installation. 
  • Work area must be accessible and free of obstructions or other trades that may delay work. 
• KS is not responsible for correcting pre-existing site conditions. Additional labor, modifications, or delays caused by site conditions will require a signed change order and additional charges. 

GAPS, BASEBOARDS & TRIM

• Closet systems are installed level and plumb. Because most walls and floors are not perfectly straight, small gaps between systems and walls are normal and not defects. 
• Trim moldings to conceal gaps may be purchased at additional cost. 
• Baseboards are typically left in place and panels are scribed around them. In some cases, KS may remove baseboards to complete installation. KS is not responsible for reinstalling or repairing baseboards, drywall, flooring, or paint. 

SCOPE OF WORK

• The scope of work is defined in your project proposal and/or contract. It includes installation of closet systems as specified. 
• Excluded services: electrical, painting, spackling, wall repair, flooring, or removal of artwork and fixtures. 
• Any work not explicitly included in the written contract is considered out of scope and requires a signed change order with additional charges. 

PAYMENT TERMS

• Full payment is required prior to installation. 
• Payments are non-refundable once materials are ordered and work has commenced. 
• If a project is canceled before work begins, deposits may be refunded minus actual costs incurred. 
• Unpaid balances are subject to 5% monthly interest (18% annual) or the maximum permitted by law. Customer shall be responsible for attorney’s fees and collection costs incurred in recovering unpaid balances.

 

 

 

 

 

CLOSET POLICY

QUALITY & MATERIALS

• KS closet systems are constructed with 3/4″ M-2 grade furniture board and a durable Thermally Fused Laminate (TFL) finish. The laminate is permanently bonded using heat (not glue), creating a long-lasting, durable surface. 
• Normal variations in color, texture, sheen, or edge banding are not defects and are excluded from warranty coverage. 

RETURNS

• Custom closet systems are made to order and cannot be returned under any circumstances, whether the boxes are opened or unopened. 
• Non-custom items such as stock moldings and fillers in standard finishes may be returned within five (5) business days of delivery, subject to a 25% restocking fee. 
• Returned items must be undamaged, in original packaging, and include all accessories. 
• Customer is responsible for return shipping to KitchenSearch.com’s warehouse. Shipping and labor fees are non-refundable. 

WARRANTY

• All warranties are provided solely by the manufacturer and are subject to the manufacturer’s terms and conditions. 
• KS makes no independent warranties, express or implied, including warranties of merchantability or fitness for a particular purpose. 
• The manufacturer’s limited warranty applies only to defects in material or workmanship under normal residential use. Improper installation, misuse, neglect, alterations, or exposure to abnormal conditions (humidity, temperature, water) void the warranty. 

DAMAGES

• All products must be inspected immediately upon delivery. 
• Visible damages must be noted with the carrier at time of delivery. Hidden damages must be reported to KS with supporting photos within five (5) business days of delivery. 
• Claims submitted after this period will not be accepted. 
• Installed or altered products are deemed accepted and cannot be claimed as damaged. 

WRONG PRODUCTS

• In some cases, packaging may appear different than expected. Customers should contact KS support to confirm contents. 
• If incorrect products were shipped, KS will expedite replacements at no additional cost. 
• Do not install suspected incorrect products. Installed or altered products will be deemed accepted and cannot be returned as “wrong product.” 

CHANGE ORDERS

• Pricing is based on the approved closet design prepared by KitchenSearch.com. 
• Any modifications that increase material quantities, require additional labor, or alter the scope of work will result in additional charges. 
• All change orders must be signed by the customer and paid in full before additional work or materials are provided. 

STORAGE POLICY

• KS can hold customer orders for up to 30 calendar days free of charge after the order is ready for delivery. 
• Beginning on the 31st day, a storage fee of $25 per calendar day will apply until delivery or pickup. 
• KS is not responsible if a manufacturer discontinues products or finishes during the storage period. Customers acknowledge that discontinued items cannot be guaranteed for future additions or replacements. 

PAYMENT TERMS

• Full payment is required prior to production and/or shipment of closet systems. 
• Payments are non-refundable once materials are ordered and work has commenced. 
• If a project is canceled before work begins, deposits may be refunded minus actual costs incurred (materials, administrative, etc.). 
• Unpaid balances are subject to 5% monthly interest (18% annual) or the maximum permitted by law. 
• Customer shall be responsible for all reasonable attorney’s fees and collection costs incurred in recovering unpaid balances.

 

 

 

COUNTERTOP TEMPLATING FEE POLICY

OVERVIEW

A non-refundable templating fee is required at the time of scheduling your template appointment. This fee ensures precise digital measurements by our countertop fabrication partner and facilitates a seamless installation process.

APPLICATION OF FEE

• If you proceed with an order: the full templating fee will be applied as a credit toward your final balance for countertop fabrication and installation. 
• If you do not proceed with an order: the templating fee is non-refundable. It covers the costs of travel, labor, scheduling, and specialized templating equipment used by the countertop fabricator. 

CUSTOMER RESPONSIBILITIES

To ensure accurate measurements, the following conditions must be met prior to the scheduled template appointment:

• Cabinets must be fully installed, level, and permanently secured. 
• Farmhouse / apron-front sinks must be fully installed and secured in their final position before templating. 
• All other sinks, faucets, appliances, and accessories requiring cutouts must be on-site and available to the templater. 
• Plumbing and electrical connections must be disconnected before the appointment. KS and its countertop partner are not responsible for disconnecting or reconnecting utilities. 
• Work areas must be accessible, clear, and safe for templating. 

RESCHEDULING & CANCELLATIONS

• Template appointments may be rescheduled with at least 4 business days’ notice at no additional charge. 
• Rescheduling with less than 4 business days’ notice, canceling, or failure to provide site readiness as described above will result in forfeiture of the templating fee. A new fee will be required to rebook. 

RETURN TRIPS

• If templating cannot be completed due to missing items, uninstalled cabinets, unsecured farmhouse sinks, or other site readiness issues, the countertop fabricator reserves the right to charge an additional return-trip fee to cover travel, labor, and scheduling costs. The fee amount will be determined based on distance and time requirements. 

LIMITATION OF LIABILITY

• Templating services are performed by Kitchen Search’s countertop fabrication partner. Kitchen Search coordinates scheduling but does not control the fabricator’s scheduling, workmanship, or policies. 
• KS’s responsibility is limited to applying the templating fee as a credit toward your countertop order if you proceed. 
• KS shall not be liable for delays, additional costs, or damages caused by site conditions, hidden obstructions, or the performance of third-party templating services.

 

 

 

 

 

DELIVERY POLICY

DELIVERY TERMS

• Ground-level delivery is included in the price. 
• Deliveries above the ground floor are subject to an additional $100 per flight of stairs. 

CUSTOMER RESPONSIBILITIES

• A responsible adult must be present at the delivery site at the scheduled time to: 
  • Accept and sign for the materials. 
  • Assist in unloading items from the truck. 
• Delivery is to the first accessible point at the property (e.g., garage or first floor). Drivers are not responsible for moving items into other rooms, basements, or upper levels unless pre-arranged and subject to labor charges. 
• Customer must notify KitchenSearch.com of any delivery changes at least one (1) business day (24 hours) in advance. Changes requested with less than 24 hours’ notice will result in a $50 unloading fee. 

FAILED DELIVERY

• If no one is present at the scheduled and confirmed time, or if delivery is refused: 
  • The order will be returned to the KitchenSearch.com warehouse. 
  • Customer may either: 
    1. Pick up the order directly from the warehouse, or 
    2. Pay a second delivery charge for redelivery. 

STORAGE POLICY

• Orders not delivered due to failed delivery or refusal will be held at the warehouse for up to 14 calendar days free of charge. 
• Beginning on the 15th day, storage fees of $25 per day will apply until pick-up or redelivery is scheduled. 
• com is not responsible if items become discontinued or unavailable for replacement during the storage period. 

ACCEPTANCE & CLAIMS

• Customer must inspect all items at the time of delivery. 
• Any visible damage must be noted on the delivery receipt before signing. 
• Hidden damages must be reported to KitchenSearch.com within five (5) business days of delivery. Claims after this period will not be accepted. 
• Once items are signed for and accepted, they are the customer’s responsibility. 

PAYMENT TERMS

• Delivery charges, if applicable, must be paid in advance. 
• Unpaid balances are subject to 5% monthly interest (18% annual) or the maximum allowed by law. Customer is responsible for attorney’s fees and collection costs. 
• A $50 fee applies to all returned checks. 

WARRANTY & LIABILITY

• com is not responsible for damage caused by customers or their representatives while unloading or moving products after delivery. 
• All product warranties are provided solely by the manufacturer, subject to their terms and conditions. 
• com makes no independent warranties, express or implied.

 

 

 

 

 

FREIGHT POLICY

FREIGHT DELIVERY TERMS

• All freight deliveries are curbside delivery only. The shipper will not carry items inside the home, garage, or onto upper floors. 
• Customer is responsible for unloading all items from the truck at the time of delivery. 

CUSTOMER RESPONSIBILITIES

• Customer (or their authorized representative) must be present at the scheduled delivery time. 
• Customer must carefully inspect all items before signing the Bill of Lading (BOL). 
• Any visible damages, shortages, or discrepancies must be noted in writing on the BOL before signing. 
• If the BOL is signed without noting damage, the shipment is considered delivered in good condition, and no future claims for visible damage will be accepted. 

FAILED DELIVERY

• If no one is present to receive the shipment at the scheduled time, or if delivery is refused: 
  • The order will be returned to the carrier’s terminal 
  • Customer may either: 
    1. Pick up the order directly, or 
    2. Pay for redelivery at an additional charge. 

STORAGE POLICY

• If freight delivery is refused or cannot be completed, orders will be held for up to 7 calendar days free of charge at the carrier’s terminal or KitchenSearch.com warehouse. 
• Beginning on the 8th day, storage fees of $25 per day will apply until pick-up or redelivery is scheduled. 

ACCEPTANCE & CLAIMS

• Visible damages or shortages must be noted on the BOL at the time of delivery. 
• Hidden damages (not visible at delivery) must be reported to KitchenSearch.com with photos and documentation within five (5) business days of delivery. 
• Claims reported beyond this time frame will not be accepted. 
• Once items are signed for and accepted, they are the customer’s responsibility. 

PAYMENT TERMS

• Freight charges must be paid in advance. 
• Unpaid balances are subject to 5% monthly interest (18% annual) or the maximum allowed by law. Customer is responsible for attorney’s fees and collection costs. 
• A $50 fee applies to all returned checks. 

WARRANTY & LIABILITY

• com is not responsible for damage caused by customers or their representatives during unloading or handling of freight shipments. 
• All product warranties are provided solely by the manufacturer, subject to their terms and conditions. 
• com makes no independent warranties, express or implied.

 

 

 

 

 

NATURAL STONE POLICY

(Marble, Granite, Quartzite)

ORDER TERMS

• Natural stone countertops are special order products: no returns, no refunds. 
• Square footage and pricing are subject to change after templating. 
• Full payment is required to place the order. 

CHARACTERISTICS OF NATURAL STONE

• Stone is a natural product; variations in color, veining, movement, and tonality are normal and expected. 
• These variations occur from slab to slab and lot to lot and cannot be controlled. 
• Fissures, pitting, chips, and polish irregularities are inherent to natural stone and must be accepted. 
• Thickness is nominal and may vary ±3mm. 
• Seams are required and may vary ±2mm. No seam is invisible. 
• These natural features are considered part of the beauty of stone, not defects. 

CUSTOMER RESPONSIBILITIES BEFORE TEMPLATE

• All selections (stone, color, edge detail, sink, faucet holes, appliances, cutouts) must be finalized prior to templating. 
• Customer must view and approve the actual slab before fabrication. 
• Cabinets must be fully leveled and permanently secured before templating. 
• Farm/apron sinks must be installed, fully supported, and in final position before templating. 
• Customer must disconnect and reconnect plumbing, gas, and electrical. 
• All sinks, faucets, stoves, and cooktops must be on site at the time of templating. 
• Customer must remove existing countertops and backsplash before templating. 
• No changes may be made after the template is completed. 

TEMPLATING & LAYOUT

• Cabinets must be fully secured and level. 
• Any additional supports deemed necessary by the templater must be installed by the customer before countertop installation. 
• Seam locations are determined by the stone fabricator, based on slab size, site access, and safety. Final decision rests with the fabricator. 
• Optional stone layout is available for a nonrefundable $500 fee (after templating). 

INSTALLATION SERVICES

• Countertop installation is performed by the independent stone fabricator. 
• Undermount sinks will be mounted to the stone. The fabricator is not responsible for plumbing work. 
• Faucet holes will be drilled on site. Additional holes requested after installation are subject to extra charges. 
• Dishwashers must be on site during installation for securing. 
• Once installation is complete, the countertop is deemed accepted. 

RESCHEDULING & RETURN TRIPS

• Template or installation appointments may be rescheduled with at least 4 business days’ notice at no charge. 
• Rescheduling with fewer than 4 business days’ notice, canceling, or lack of site readiness (unleveled cabinets, missing farm sink, existing tops not removed, etc.) will result in forfeiture of service. A new nonrefundable fee will be required to rebook. 

SEALANT & MAINTENANCE REQUIREMENTS

• Honed & leather finishes: must be sealed twice per year by a professional. 
• Polished light-colored stones (lower density): must be sealed 3–4 times per year. 
• Polished dark stones (higher density): must be sealed 1–2 times per year. 
• Customer is solely responsible for ongoing sealing and maintenance of stone surfaces. 

PAYMENT TERMS

• Full payment is required to place the order. 
• Payments are non-refundable once slabs are ordered. 
• Unpaid balances are subject to 5% monthly interest (18% annual) or the maximum allowed by law. Customer is responsible for attorney’s fees and collection costs. 
• A $50 fee applies to all returned checks. 

WARRANTY & INSURANCE

• com does not provide warranties on natural stone products. Once installed, care and maintenance are the customer’s responsibility. 
• All fabrication, installation, warranties, and insurance coverage are provided solely by the independent stone fabricator, subject to their terms and conditions. 
• com makes no independent warranties, express or implied. 

By signing below, I acknowledge that I have read, understand, and agree to the terms of this Natural Stone Policy.

 

 

 

 

 

QUARTZ POLICY

ORDER TERMS

• Quartz countertops are special order products: no returns, no refunds. 
• Square footage and pricing are subject to change after templating. 
• Full payment is required to place the order. 

CHARACTERISTICS OF QUARTZ

• Quartz is a manmade surface manufactured from natural quartz, resins, and pigments. 
• Variations in tonality and pattern are normal between pieces and from lot to lot. 
• Thickness is nominal and may vary ±3mm. 
• Seams are required and may vary ±2mm. No seam is invisible. 

CUSTOMER RESPONSIBILITIES BEFORE TEMPLATE

• All selections (color, edge detail, sink, faucet holes, appliances, cutouts) must be finalized prior to templating. 
• Customer must view and approve the actual slab before fabrication. 
• Cabinets must be fully leveled and permanently secured before templating. 
• Farm/apron sinks must be installed, fully supported, and in final position before templating. 
• Customer must disconnect and reconnect plumbing, gas, and electrical. 
• All sinks, faucets, stoves, and cooktops must be on site at the time of templating. 
• Customer must remove existing countertops and backsplash before templating. 
• No changes may be made after the template is completed. 

TEMPLATING & LAYOUT

• Cabinets must be fully secured and level. 
• Any additional supports deemed necessary by the templater must be installed by the customer before countertop installation. 
• Seam locations are determined by the stone fabricator, based on slab size, site access, and safety. Final decision rests with the fabricator. 
• Optional stone layout is available for a nonrefundable $500 fee (after templating). 

INSTALLATION SERVICES

• Countertop installation is performed by the independent stone fabricator. 
• Undermount sinks will be mounted to the quartz. The fabricator is not responsible for plumbing work. 
• Faucet holes will be drilled on site. Additional holes requested after installation are subject to extra charges. 
• Dishwashers must be on site during installation for securing. 
• Once installation is complete, the countertop is deemed accepted. 

RESCHEDULING & RETURN TRIPS

• Template or installation appointments may be rescheduled with at least 4 business days’ notice at no charge. 
• Rescheduling with fewer than 4 business days’ notice, canceling, or lack of site readiness (unleveled cabinets, missing farm sink, existing tops not removed, etc.) will result in forfeiture of service. A new nonrefundable fee will be required to rebook. 

QUARTZ CARE & MAINTENANCE

• Do not place hot trays, pans, or pots directly on quartz. If it is too hot for your hand, it is too hot for the surface. Always use trivets. 
• Always use a cutting board; do not cut directly on quartz surfaces. 
• Wipe spills promptly. Avoid prolonged contact with concentrated liquids, chemicals, or dyes, which may stain or discolor. 
• Customer is solely responsible for ongoing care and maintenance of quartz surfaces. 

PAYMENT TERMS

• Full payment is required to place the order. 
• Payments are non-refundable once slabs are ordered. 
• Unpaid balances are subject to 5% monthly interest (18% annual) or the maximum allowed by law. Customer is responsible for attorney’s fees and collection costs. 
• A $50 fee applies to all returned checks. 

WARRANTY & INSURANCE

• com does not provide warranties on quartz products. Once installed, care and maintenance are the customer’s responsibility. 
• All fabrication, installation, warranties, and insurance coverage are provided solely by the independent stone fabricator, subject to their terms and conditions. 
• com makes no independent warranties, express or implied.

 

 

 

 

 

 

STAINLESS STEEL SINK CARE POLICY

ESSENTIAL CARE TIPS

• Wipe the sink dry after each use to prevent water spots. 
• Use a protective bottom grid to minimize scratches. 
• Clean regularly with a non-abrasive cleanser or a baking soda paste. 
• For hard water stains, use vinegar. Buff the sink with club soda or olive oil for extra shine. 
• Always clean with a soft cloth or non-abrasive scouring pad, rubbing in the direction of the steel grain. 

WHAT TO AVOID

• Do not use cleaners containing chlorides (e.g., chlorine, ammonia, bleach) — these damage the sink’s protective layer. 
• Do not use steel wool, abrasive sponges, or metal brushes — they can scratch the surface and cause rust. 
• Avoid leaving rubber mats, wet sponges, rags, or cast iron cookware in the sink for extended periods — these can trap moisture and cause stains or discoloration. 
• Do not use oven cleaners, harsh chemicals, or other corrosive products. If these come into contact with the sink, rinse thoroughly and dry immediately. 

RUST REMOVAL

• For minor rust or stains, use a mild cleaner such as Bar Keepers Friend with a soft cloth, rubbing along the direction of the grain. 
• Rinse thoroughly and dry immediately to prevent water spots or residue buildup. 

CUSTOMER RESPONSIBILITIES

• Customer must follow all care and cleaning instructions provided above. 
• Failure to follow these instructions may result in scratches, rusting, discoloration, or damage to the sink, which are not covered under warranty. 
• Proper care and maintenance are the sole responsibility of the customer once the sink has been delivered and installed.

WARRANTY & LIMITATION OF LIABILITY

• com does not manufacture stainless steel sinks and provides no independent warranties. 
• All warranties are provided solely by the sink manufacturer and are subject to their terms and conditions. 
• com shall not be liable for damage caused by misuse, improper care, harsh chemicals, or failure to follow this care policy.

 

TERMS OF USE

 

MEASUREMENT & DESIGN DISCLAIMER

• The accuracy of all measurements, sketches, drawings, or other information provided to KitchenSearch.com for quote or design purposes is the sole responsibility of the customer. 
• com does not accept liability for errors, omissions, or inaccuracies in customer-provided measurements or documentation. 
• Customers are responsible for reviewing and approving all final designs, layouts, and itemized product lists before orders are placed. 
• com is not responsible for missing items or design inaccuracies resulting from errors in customer-provided measurements or drawings. 

WEBSITE TERMS OF USE

GENERAL USE

• The content of this website is provided for general information and customer use only. All content is subject to change without notice. 
• com, and any third parties providing information through the website, make no warranties or guarantees as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials offered. 
• By using this website, you acknowledge that such information and materials may contain inaccuracies or errors. KitchenSearch.com expressly excludes liability for any such inaccuracies or errors to the fullest extent permitted by law. 

CUSTOMER RESPONSIBILITY

• Your use of any information, services, or materials on this website is entirely at your own risk, for which KitchenSearch.com shall not be liable. 
• It is your responsibility to ensure that any products, services, or information available through this website meet your specific requirements. 
• com is not responsible for typographical errors. 

INTELLECTUAL PROPERTY

• This website contains material owned by or licensed to KitchenSearch.com. This includes, but is not limited to, design, layout, look, appearance, graphics, and content. 
• Reproduction, redistribution, or use of this material is prohibited except as permitted by copyright law and with the prior written consent of KitchenSearch.com. 
• All trademarks reproduced on this website that are not the property of KitchenSearch.com, or licensed to it, are acknowledged on the website. 

UNAUTHORIZED USE

• Unauthorized use of this website may give rise to a claim for damages and/or constitute a criminal offense. 
• You may not create a link to this website from another website or document without prior written consent of KitchenSearch.com. 

LINKS TO OTHER WEBSITES

• This website may contain links to external websites. These links are provided for your convenience and do not signify endorsement by KitchenSearch.com. 
• com is not responsible for the content, availability, or policies of linked websites. 

GOVERNING LAW

• Your use of this website, and any dispute arising from such use, shall be governed by and construed in accordance with the laws of the United States and the Commonwealth of Pennsylvania.

 

 

PRIVACY POLICY

KitchenSearch.com is committed to protecting the privacy of our website visitors, customers, and all individuals who engage with our company. We follow industry standards for online privacy, data protection, and permission-based marketing.

INFORMATION WE COLLECT & HOW WE USE IT

• When you place an order, request a design, or inquire about our products, we collect personally identifiable information such as your name, address, phone number, email, and project details. 
• This information is used solely for the purpose of fulfilling your requests, processing orders, coordinating delivery or installation, and providing customer service. 
• We do not sell or rent your personal information to outside parties. 

INFORMATION SHARING

• We may share your information with trusted third parties only as necessary to complete your order or provide services. This may include shipping carriers, payment processors, subcontractors, or manufacturers who fulfill product or installation requests. 
• These third parties are required to use your information solely to perform their role in completing your order and not for any other purpose. 

ADDITIONAL USES

We may also use your information for:

• Responding to requests for product or service information. 
• Providing updates about your order or service request. 
• Notifying you of promotions, new products, or company news. 
• Conducting customer satisfaction surveys or promotional programs. 
• Improving our website, design services, and customer experience. 
• For internal business purposes such as quality control, analytics, and operational improvements. 

TESTIMONIALS & REVIEWS

• If you submit a testimonial or review, we may use your name, city, and state in marketing materials, on our website, or in promotional communications. 
• By submitting a testimonial, you grant KitchenSearch.com the right to publish and use it for promotional purposes. 

COOKIES & TRACKING TECHNOLOGIES

What Are Cookies?
 Cookies are small text files stored on your device when you visit a website. They allow websites to recognize your device, remember preferences, and improve your browsing experience.

How We Use Cookies
 KitchenSearch.com uses cookies and similar tracking technologies to:

• Essential Functions – Ensure the website works properly (e.g., checkout, shopping cart, login). 
• Analytics – Understand how visitors use our site and improve performance. 
• Marketing & Advertising – Deliver relevant promotions and measure ad effectiveness (e.g., Google Ads, Facebook Pixel). 
• Preferences – Remember your settings to improve user experience. 

Third-Party Cookies

• Some cookies are placed by third parties (Google, Facebook, or advertising/analytics partners). 
• com does not control these cookies and is not responsible for how they are used. Please review the privacy policies of these providers for details. 

Your Choices

• You can block or delete cookies through your browser settings. 
• Disabling cookies may affect functionality (e.g., placing orders, saving designs). 
• You may also opt out of certain advertising cookies: 
  • Google Ads Settings 
  • Network Advertising Initiative Opt-Out 

Consent
 By using our website, you consent to the placement and use of cookies as described in this policy. If you do not agree, disable cookies in your browser settings or stop using the website.

SECURITY

• We take reasonable administrative, technical, and physical measures to safeguard your personal information against unauthorized access, disclosure, or misuse. 
• However, no system is 100% secure, and you share information at your own risk. 

WEBSITE USE & THIRD-PARTY LINKS

• Our website may contain links to third-party sites. KitchenSearch.com is not responsible for the content, security, or privacy practices of external websites. 
• Your use of this website is at your own risk. It is your responsibility to ensure that products, services, or information meet your specific needs. 

CHANGES TO THIS POLICY

• com reserves the right to update or modify this Privacy & Cookie Policy at any time without prior notice. 
• Updates will be posted on this page with the “last updated” date. 

GOVERNING LAW

• This Privacy & Cookie Policy, and any disputes arising from it, are governed by the laws of the United States and the Commonwealth of Pennsylvania.