Kitchen Policy

WOOD COMPOSITION:

Wood boards that are used for construction of your cabinets is natural material, cut from the trees. Naturally, wood expands and contracts adopting to different climates and weather conditions. Understanding that wood expands and contracts it is normal to have tiny spaces appear on miter seams (1mm to 3mm). MAPLE WOOD COMPOSITION: Has subtle grain pattern; Smooth, uniform appearance; Color ranges from creamy white to pale red/brown within a panel; May include “bird’s eye” dots and mineral streaks

ORDER CHANGES:

All changes and or cancelations made AFTER your order has been processed may be subject to a 25% restocking fee. Some vendors do not accept changes after the order has been placed.
STORAGE FEES: It is KitchenSearch.com policy to deliver or schedule immediate pick-up as soon as items have been assembled. For every day the pick-up or delivery date is delayed following 21 business days of assembly, a storage fee of $25 will apply, per day.

DAMAGES & EXCHANGES:

If you received a damaged product, it must be noted with the shipper to receive a full exchange. However, if a door is damaged or missing from a cabinet we will complete the order within 6 weeks or sooner. All replacements must be made PRIOR to installation, otherwise refunds and replacements will not be granted. Please open all the boxes for inspection as soon as you can and report to House Possible Customer Service within 5 business days if any items are found damaged after the boxes are opened. If no claim report received within this time frame, KitchenSearch.com assumes that all of the items are good and accepted by customer and no claims on this order can be filed in the future.

RETURNS:

KitchenSearch.com accepts returns within 5 days of delivery date and a 25% restocking fee will apply. To receive a refund, merchandise must be undamaged, in its original condition and packaging, with all accessories included. ASSEMBLED CABINETRY CAN NOT BE RETURNED. COUNTER TOPS CAN NOT BE RETURNED. Shipping charges are not refundable. Labor fees are not refundable. Customer is responsible to ship all items back to KitchenSearch.comlocation at 1296 Adams Rd, Unit B Bensalem, PA 19020. For questions or concerns, please contact Customer Service at (215)253-5800.

NOTE:

IF YOU BECOME AWARE THAT THE CABINETS ARE DAMAGED, DO NOT INSTALL. NO CLAIMS WILL BE ACCEPTED ON INSTALLED PRODUCTS
By signing this document I acknowledge that I have read, understand, and agree to these terms.
KitchenSearch.com will charge $50 return check fee for all returned checks.
ALL WARRANTIES COME FROM THE MANUFACTURE.

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KITCHEN DESIGNER

CALL: 215-253-5800 or TEXT: 215-253-5800
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